How to Travel with a Dog

Transcript: hi everyone I know it’s been a while but if you’ve been following us on Facebook Instagram or YouTube you probably know we were you simply took a trip to the west coast in Cooper this is gonna be a quick video we weren’t gonna do this at first but our friends and followers encouraged us to do so but also I think it’s important for us to share our story we took a flight with Cooper on our trip he couldn’t sit with us in the cabin so Cooper had to be in his crate in the cargo hold of the plane we followed the procedures up to a tee as dictated by United Pet Safe program however something happened that didn’t make me happy and I think is actually quite dangerous when we picked up Cooper from our destination I immediately took him out of his crate for a walk so that he can do his business during our walk we discovered that his ID tags were missing from his collar but we actually found them afterwards near our car this was the odd part why did his tags fall off from his collar anyway we checked the tags and discovered that it had been tampered with you see that bent wire it’s not ours but it was the wire that was supposedly holding up Cooper’s tags to his collar we certainly didn’t do that so who did rewind back to when we were checking Cooper into our flight the United pet safe employee who handled our paperwork inspected Cooper and his crate this is standard procedure and we’ve gone through this three times before so we’re used to it the employee noticed the tile hanging on Cooper’s collar and she asked what it is for for those of you who don’t know what a tile is it’s basically a blue tooth location tracking device we got this idea from others who have traveled with their pets who also used some type of tracking device to stay informed on their pets whereabouts so we were completely honest and told the employee checking Cooper this exact same thing we decided to use a tracking device this time on our flight to avoid the drama that happened the last time we fluid Cooper on United I almost had a panic attack during that flight but I’ll save that story for another time after explaining to the employee what the tile is on Cooper’s collar she didn’t seem to have a problem with it she just moved on to closing back the crates door and proceeded with the rest of the paperwork after the paperwork was done we waited for the employee to zip-tie Cooper’s crate and let us know that we’re done again we’ve been through this before so we know this is standard procedure we must have been standing there waiting for 15 to 20 minutes just for her to tell us hey you guys know you’re done right we told her that we were waiting for her to zip-tie his crate and she was like oh okay so she zip-tied Cooper’s crate and then we left to check in for our flight fast forward to our discovery if you connect the dots somebody somebody I’m not gonna say who I think you might know him very well must have opened up Cooper’s crate after it had already been secured for boarding to check what that tile was about they must have removed it from his collar and decided to put it back on but used that piece of wire to connect Cooper’s tags back to his collar we’re very reasonable people and were not extremely upset about this but we are disturbed by what happened this was done without our knowledge we weren’t even informed after the flight or anytime at all that they unsealed Cooper’s crate for whatever reason it may be we would have appreciated upfront honesty from United if they really wanted to inspect that tile further that could have easily been done during our check-in although we understand why United might have been extra cautious in checking the unknown due to all the recent flight petsafe issues in the news this experience left us with a very shady feeling like the old saying goes honesty is the best policy always be upfront with your customers even if it might cause some tension because otherwise the alternative would potentially make the customers even more upset if we can’t even trust the company to do the right thing in this minor instance then what more with bigger things some people have asked us why didn’t we complain to the United Airlines desk once we discovered this we actually thought about it right there and then but we had a tight schedule to adhere to and we didn’t want to waste our time and number two the most important thing for us is that Cooper is back with us and that he is safe so that’s our story we just wanted to share it so that others are aware that this has happened to us and unfortunately this might happen to others as well so just be prepared if you know someone who will travel with their pet in the cargo of the plane please share our story with them and if you’ve experienced something similar we’d love to hear from you about your story so comment below if you like this video please give it a thumbs up and please subscribe to our Channel if you already are thank you so much and we see all of your comments in our videos so thank you for all the love and support we always pass it on to Cooper you know we have more fun videos of Cooper and his adventures coming up so stay tuned and as always until next time thanks for watching and God bless